Effective Date: 09.07.2025
Last Updated: 09.07.2025
Soulful Stitches (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.soulfulstitches.in or engage with us through our services.
Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Phone number
- Email address
- Shipping/billing address
- Payment method (no card details stored)
b) Technical Information
- IP address
- Browser type
- Device information
- Pages visited, time spent
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order updates via email/SMS/WhatsApp
- Provide customer support
- Improve website functionality and user experience
- Send promotional offers (only if opted-in)
Sharing Your Information
We do not sell or rent your personal data.
We may share limited information with:
- Payment gateways (e.g., Razorpay) for secure transactions
- Shipping partners for order delivery
- Legal authorities if required by law
Payment Security
All online transactions on soulfulstitches.in are processed securely via trusted payment gateways.
We do not store your card or UPI details on our servers.
Cookies & Tracking
We may use cookies and analytics tools (like Google Analytics) to improve website performance and personalize your experience.
You can disable cookies through your browser settings.
Your Rights
You have the right to:
- Access or update your personal info
- Request deletion of your data
- Opt-out of marketing messages at any time
To do so, contact us at:
📧 support@soulfulstitches.in
📞 +91-6297490650
Data Retention
We retain your information only as long as necessary to fulfill your order or legal obligations.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
Changes to This Policy
We may update this Privacy Policy occasionally. The revised version will be posted here with an updated date.
Contact Us
If you have any questions about our Privacy Policy, feel free to reach out:
Soulful Stitches
Bishnupur, Bankura, West Bengal, India
📧 support@soulfulstitches.in
📞 +91-6297490650