Effective Date: 09.07.2025
Last Updated: 09.07.2025
At Soulful Stitches, we value your trust and satisfaction. While our products are carefully crafted and curated, we understand that issues can arise. This policy outlines when and how returns, refunds, or exchanges can be made.
Return Eligibility
- Wrong product delivered
- Damaged or defective item received
❗ We do not accept returns for:
- Size-related issues (please check size charts before ordering)
- Minor color variations (due to lighting/screen)
- Customized or altered products
- Change of mind
Return Request Timeframe
All return requests must be raised within 48 hours of product delivery.
Please provide:
- Your order number
- Photos/videos of the received product (with packaging)
- Short description of the issue
Send your request to:
📧 support@soulfulstitches.in
📲 WhatsApp: +91-6297490650
Return Process
Once your return request is approved:
- You may be asked to return the item to our address.
- The product must be unused, unwashed, with original tags and packaging.
- Return courier charges will be borne by the customer (unless it was our fault).
Refunds
After inspecting the returned item, refunds will be issued as:
Exchanges
Exchanges are available only if the replacement product is in stock.
If not, we will issue a refund or store credit.
Order Cancellations
Orders can be cancelled within 2 hours of placing.
After dispatch, cancellations are not allowed.
Need Help?
We’re here to assist you with any return or refund concerns.
Reach us at:
📧 support@soulfulstitches.in
📲 WhatsApp: +91-6297490650
A Soulful Note
Each Soulful Stitches piece is handpicked, handcrafted, and made with love. Minor inconsistencies or variations are part of the handmade charm — not defects. Thank you for embracing slow fashion with a soulful heart.