At Soulful Stitches, we value your trust and satisfaction. While our products are carefully crafted and curated, we understand that issues can arise. This policy outlines when and how returns, refunds, or exchanges can be made.
1. Shipping Policy
We aim to get your favorite stitches to your doorstep as quickly and safely as possible.
Delivery Timeline: Once an order is successfully placed, it will be processed and delivered to your provided address within 7 business days.
Tracking: Upon dispatch, you will receive a notification with tracking details to monitor your delivery.
Accuracy: We currently deliver across India. Please ensure your shipping address and contact details are 100% accurate to avoid delivery delays.
2. Return & Exchange Eligibility
To maintain the quality of our products, we follow a strict return policy.
We Accept Returns For:
Wrong product delivered.
Damaged or defective items received.
We Do NOT Accept Returns For:
Size Issues: Please consult our size charts carefully before ordering.
Color Variations: Minor differences may occur due to photography lighting or screen settings.
Customization: Any products that have been customized or altered.
Change of Mind: We do not offer returns if you simply no longer want the item.
3. Return & Exchange Process
If your item is eligible for a return based on the criteria above, please follow these steps:
Timeframe: You must raise a return request within 48 hours (2 business days) of product delivery.
Requirements: Please email support@soulfulstitches.in or WhatsApp us at +91-6297490650 with:
Your Order Number.
Clear photos/videos of the received product (including packaging).
A short description of the issue.
Condition: Items must be unused, unwashed, and returned with all original tags and packaging intact.
Shipping Costs: Return courier charges are to be borne by the customer, unless the return is due to an error on our part (wrong or defective item).
Exchanges: Exchanges are subject to stock availability. If the item is out of stock, we will process a refund instead. Exchanging items will be delivered within 7 business days.
4. Refund & Cancellation Policy
Refunds
Approval: Refunds are issued only after we receive and inspect the returned item.
Timeline: Once approved, it will take 7 business days for the amount to be credited back to your original bank account or payment method.
Cancellations
Window: Orders can only be cancelled within 2 hours of placement.
Post-Dispatch: Once an order has been dispatched, we cannot accept cancellations.
Need Assistance?
Our team is here to help you with any concerns regarding your order.
Email: support@soulfulstitches.in
WhatsApp/Phone: +91-6297490650
Operating Hours: Monday to Saturday | 10:00 AM – 6:00 PM
A Soulful Note
Each Soulful Stitches piece is handpicked, handcrafted, and made with love. Minor inconsistencies or variations are part of the handmade charm — not defects. Thank you for embracing slow fashion with a soulful heart.